Servicer Contact Numbers for Homeowners

February 21, 2008

Below are the customer contact telephone numbers of HOPE NOW servicer members. If
you are a homeowner having trouble with your mortgage, please call your servicer’s hotline for
assistance (please have your account number ready when calling).

If you would like to talk to a HUD-approved homeownership counselor, please call the
Homeowner’s HOPE Hotline, 888-995-HOPE, operated by the Homeownership Preservation
Foundation. Free counseling is available 24 hours a day, 7 days a week. You can also visit
www.995hope.com for more assistance.

Servicer	Hotline
Aurora Loan Services	800-550-0509
Avelo Mortgage, LLC.	866-992-8356
Bank of America	800-846-2222
Carrington Mortgage Services	800-790-9502
CitiFinancial/Citi Trust Bank	800-422-1498
CitiMortgage Conv/FNMA	800-695-0384
CitiMortgage/Gov’t & Freddie Mac	866-272-4749
CitiResidential Customer Care	800-430-5262
Countrywide Home Loans	800-669-6650
EMC Mortgage, Inc.	877-362-6631
First Horizon Home Loans	800-364-7662
GMAC/Homecomings/ResCap	800-799-9250
Home Loan Services, Inc.	800-500-5022
HomEq Servicing	888-270-6663
HSBC Consumer Lending	800-333-5848
HSBC Mortgage Services	800-365-6730
HSBC Mortgage CorporationC.	888-648-3124
IndyMac Bank	800-880-6848
JPMorgan Chase Prime Loans	800-446-8939
JPMorgan Chase Non-Prime	877-838-1882
JPMorgan Chase Home Equity	866-582-5208
JPMorgan Chase Default HPO Help Line	866-345-4676
Litton Loan Servicing	800-999-8501
National City Mortgage Corporation	800-523-8654
Nationstar Mortgage, LLC.	888-480-2432
Ocwen Loan Servicing, LLC.	877-596-8580
Option One Mortgage Corporation	888-275-2648
Saxon Mortgage Services	888-325-3502
Select Portfolio Servicing	888-818-6032
SunTrust Mortgage, Inc.	800-443-1032
Washington Mutual, Inc.	866-926-8937
Wells Fargo Home Mortgage	877-216-8448
Wells Fargo Financial	800-275-9254
Wilshire Credit Corporation	888-917-1050